Can it quote a repair?

It quotes the jobs you've priced, like a small service or a tyre change. For anything that needs a look, it says the price follows an inspection and books one.

A warning light is on. What does it tell the driver?

Only what you've approved, such as stopping the engine when the oil or temperature light is on. It marks the conversation urgent and hands it to you.

No. It collects the car's details so you can order the right ones before the car arrives.

We have three lifts and four mechanics. Can it handle that?

Yes. Each job takes a lift and a mechanic, and Vesper books both, so a lift is never promised to two cars.

Which languages does it speak?

Serbian and English. It replies in whichever language the client writes in.

For car service and tyre shops

You're under a car. Three more are asking for Friday.

Drivers write on Viber and call while your hands are oily. Vesper asks for the make, model, year and the problem, quotes what you've priced, books the lift and the mechanic, and sends you anything that needs your ear.

For: Car service shops, tyre shops, auto electricians, body shops, detailing studios

Open the app See a day with Vesper

Incoming messages

Live

Milan K.
Small service for a Golf 7, Thursday?
To confirm
Dejan R.
How much is a tyre change with balancing?
Answered in 3 s
Bojan T.
The oil light came on while I was driving
Urgent
Slavica M.
Do you work on Saturdays?
Answered in 4 s
Aleksandar P.
Winter tyres on, any time this week
To confirm

One conversation

From the first message to a finished request

Milan K.

Bot is answering

Viber · +381 62 555 0171 · About Small service

Take over

Good evening, I need a small service for a Golf 7 1.6 TDI, 2015. How much is it, and when can I bring it in?
18:32
Saved a new client and 1 moreOnly your team sees this
Good evening Milan! A small service for the Golf 7 1.6 TDI is 8,500 RSD with oil and filters, and takes about an hour and a half. We have Thursday at 8:00 or Friday at 13:00. How many kilometres are on it?
Bot ·18:32
182,000. Thursday at 8 works. The brakes squeak a bit too
18:34
Sent you a request: Small serviceOnly your team sees this
1. Sent you a request: Small service
  Thursday, 8:00 with Goran
  18:34
I'm booking you in for Thursday at 8:00 and adding the brakes to the note, so Goran can look at them while it's on the lift. Your confirmation comes here.
Bot ·18:34

The bot is answering. Take over to reply yourself.

Take over

To confirm1

Milan K.

Small service · Goran

Thursday, 8:00

From the Viber chat

ConfirmDecline

Confirming turns the reminder on.

Sound familiar?

The phone rings, and your hands are black

I can't answer from under a car.
By the time you've washed your hands and called back, he's booked the shop down the road.
“How much for a service?” For which car?
No make, no model, no year. Five messages before you can even quote.
November. Everyone wants winter tyres on Saturday.
The phone doesn't stop, and the yard is full of people who came without a booking.

A day with Vesper

A Thursday at the workshop

The lifts stay busy, and nobody stands by the phone.

07:30
Opening the doors
Three bookings came in last night, each with the make, model, year and what's wrong. The parts are ordered before the first car arrives.
10:40
Under a car
A driver asks what a timing belt costs for his Octavia. The bot gives your range and says the final price follows an inspection.
14:15
A warning light
Someone writes that the oil light came on while driving. The bot tells him to stop the engine, marks it urgent and hands it to you.
19:20
Tyre season
Twelve people ask for a tyre change this week. Each gets a time on the tyre lift, and Saturday fills up in order.

What it handles

What Vesper handles for your workshop

It asks about the car first

Make, model, year, engine, mileage and what's wrong, with a photo of the dashboard if a light is on. You quote from facts.

The car's details kept on the client's profile
Photos and videos of the problem attached
Every visit of that car in one history

Prices you've set, ranges where it depends

A small service or a tyre change has a price. Diagnostics and repairs get “from”, a range, or “after inspection”.

Fixed prices for standard jobs
Never a promise before the car is on the lift

Lifts, not just people

A job needs a free mechanic and a free lift. Vesper books both, and keeps the tyre lift separate from the service lifts in season.

Lifts and bays booked with the mechanic
Job lengths you set per service
Spare time for jobs that run over

The season, in order

When everyone wants tyres changed in the same two weeks, the bot fills the days slot by slot and reminds drivers the day before.

Cancelled slots filled before they go empty
Reminders so nobody forgets
A message when the next service is due

Alone or with a team

One lift or a full workshop

If you work alone

Just you and your lift

When you're alone in the workshop, every call means putting the tools down. Vesper answers, collects the car's details and fills your lift while you work.

Messages answered while you're under a car
Every booking arrives with make, model and year
Urgent cases flagged so you can decide
Ill or away? It tells drivers and moves their bookings

Try it for yourself

If you have a team

Several mechanics and lifts

Jobs go to whoever does that kind of work, on a lift that's free. Everyone sees their own jobs, and you see the whole workshop.

Electrics go to the electrician, tyres to the tyre lift
Lifts and bays are never double-booked
Each mechanic sees their own day
When someone is off, jobs are moved or handed to a colleague
Add the whole crew at no extra cost

Try it with your team

You stay in charge

One tap and the conversation is yours

Take over any chat when you want to reply yourself. The bot stays quiet until you hand it back, and your reply goes out on the same channel the client used.

Take over a single conversation, or pause the bot for everyone
See everything the bot said before you stepped in
Hand it back when you're done

Milan K.

You took over

Viber · +381 62 555 0171 · About Small service

Hand back to bot

182,000. Thursday at 8 works. The brakes squeak a bit too
18:34
I'm booking you in for Thursday at 8:00 and adding the brakes to the note, so Goran can look at them while it's on the lift. Your confirmation comes here.
Bot ·18:34
You took over · the bot is paused in this conversation
Milan, Thursday at 8 is confirmed. If the pads need changing, I'll call you with the price before I touch them.
You ·18:34