Features
Everything Vesper does, in plain words.
Vesper is booking software with an AI reception. It answers your clients, books them into your calendar, reminds them and brings them back. This page lists what it does, part by part.
Contents
Find what you need
Part three
Coming back, and the proof
Part one
The system you run
A booking calendar, a client list and a shared inbox. All of it works on its own — the bot is optional.
The calendar
One calendar that fits how your day really runs
Your whole team's schedule in one place: appointments, people, rooms and real working hours. It works on its own; the bot just books into it.
- 1
One calendar, a column for each person
Day, week and month, with everyone's appointments side by side. Each person signs in and sees their own day, and a booking you take by phone or at the desk goes in the same calendar as the rest.
- 2
Who does what, and when
Everyone on your team has their own services, working hours, days off and holidays. A client can ask for Ana by name, and the calendar knows whether she's in on Saturday.
- 3
The right person, the right room
A service needs someone who can do it, and often a place or a tool: a massage table, a dye station, the one chair by the sink. Vesper books all of them together, so two clients never need the same thing at once.
- 4
Time to clean up, time to get there
Add clean-up or drying time after a service and the calendar keeps it free. For work in the field it counts the drive between jobs and areas, so an electrician isn't expected across town in fifteen minutes.
- 5
Opening hours, breaks and holidays
Split days, a lunch break, a public holiday, one working Saturday a month: the calendar follows your real hours, for the business and for each person, so nothing lands when you're closed.
The client list
Every client, and everything they've asked for, in one place
Everyone who writes becomes a contact, with a history you can read and act on. It earns its keep with or without the bot.
- 1
A contact list that fills itself in
Everyone who writes gets a profile, with their name, their channels and a phone or email. Instagram today, WhatsApp next month: it's still one client, with one history.
- 2
What they asked for and what they booked
Each profile keeps the conversations, the appointments and your notes. You see how often a client comes, what they usually book, and with whom.
- 3
Notes and facts that stay with the client
Add your own notes, and keep the little things that matter: an allergy, a favourite stylist, a preference for afternoons. The bot can add what a client mentions, with the message it came from, for you to confirm.
- 4
Leads you can pick up again
See who asked for a price and never booked, who is due for a visit, and who hasn't been back in months, and write to them from the same place.
- 5
A reliability score for every client
Kept appointments, late cancellations and no-shows add up to a score. You see who you can count on before you hold a Saturday slot for them.
- 6
A blacklist, with your rules
For clients who've let you down, you decide what the bot does: offer only certain hours, send every request to you first, or not reply at all.
The inbox
One inbox for your whole team
Every channel in one list, with a role for each person so nothing falls between two people. Reply by hand whenever you like — the bot is optional here too.
- 1
One inbox for every channel and everyone
Instagram, WhatsApp, Messenger, Viber, Telegram and website chat arrive in one list. Each conversation shows who has it and who replied last: the bot, you or a colleague.
- 2
A role for each person
Owners and admins set things up. The reception works the inbox, the clients and the calendar. A stylist or technician sees their own calendar and the conversations assigned to them.
- 3
Conversations reach the right person
Set rules such as “price questions go to Milica” or “questions about a service go to whoever does it”. Hand a conversation to a colleague yourself, or let the bot route it: either way it goes to that person, not to everyone.
- 4
More than one business
Run a second salon or a second trade from the same login. Each has its own bot, inbox, team and calendar.
Part two
The AI reception
Switch the bot on and it answers your clients, books them in, and knows when to call you. You decide how far it goes.
The reception
It answers the way you would
Switch the bot on and it replies to clients on every channel, from what you've told it about your business — in their language, at a human pace, sounding like you.
- 1
Every channel, day and night
Instagram, WhatsApp, Messenger, Viber, Telegram and a chat on your website. Clients write where they always have, and get an answer in seconds or in minutes, whichever you prefer.
- 2
It writes in your client's language and script
Serbian or English, Latin or Cyrillic, whichever the client started in.
- 3
It understands photos, voice messages and video
A screenshot of a hairstyle, a voice note from the car, a video of a dripping pipe: the bot looks, listens and answers from your price list. You can switch each of the three off, or have those messages come straight to you.
- 4
Replies arrive at a human pace
Choose how long the bot waits before it replies, from a few seconds to a few minutes, and it picks a different moment each time. The client sees “typing…” while it writes. When someone sends five messages in a row, it waits for the last one and answers them together.
- 5
It sounds like one of your team, or like a bot. You choose.
Give it a name and a tone. Call it Mila and let it write warmly, the way you would, or have it introduce itself as your assistant and keep things short and formal. It answers from your services, prices and rules, so either way it sounds like your business.
- 6
It recognises your regulars
A returning client isn't a stranger. The bot sees their name, their past visits and what they usually book, and picks up from there.
Control
You set what it does, and what it leaves to you
The bot only goes as far as you let it. Set its hours, the prices and rules it must keep to, and the moments that are yours, then step in whenever you want.
- 1
It waits when you'd rather answer yourself
Vesper can tell whether you're around. While you have it open, the bot either answers as usual or stays quiet and leaves the reply to you; if you haven't answered in 2, 5 or 10 minutes, it takes the message. Each person sets this for themselves, and when you're all away it answers on its own.
- 2
It works the hours you give it
Set the hours when the bot stays quiet, say the mornings you're at the desk, and it switches itself back on when they end. When you're closed, it can answer as usual, answer and say the team is away, or wait until you open. One switch pauses it on every channel.
- 3
It never makes up a price
For each service you choose how the price is said: exact, “from”, a range, or on request. If something isn't on your price list, the bot doesn't quote it. It passes the question to you.
- 4
It follows your house rules
Write them the way you'd tell a new colleague: cancel 24 hours ahead, patch test before colour, no walk-ins on Saturdays. The bot keeps to them and mentions them when they matter.
- 5
It knows what isn't its to answer
You name the situations that are yours: complaints, discounts, anything medical, an emergency. The bot hands those over with a short note on what the client wants, marks the urgent ones, and stops replying. It never promises what your rules don't allow.
- 6
Any conversation is yours in one tap
Take over and the bot stops in that chat until you hand it back. You see everything it wrote and every step it took. When it hands a conversation to you on its own, it tells you why.
- 7
It learns from your conversations and your feedback
Rate any of its replies and tell it what it should have said, and it answers that way next time. It also learns from what you write when you take over, so the same question doesn't come back to you twice.
Booking in the chat
It books clients into your calendar
Tell it what it may book on its own, and it fills your calendar straight from the chat — offering only times that are truly free, and sorting out the moves, cancellations and gaps as they happen.
- 1
It only offers times that are really free
Before it suggests a time, the bot checks the calendar of the person who does that service, for as long as the service takes. Bookings you add yourself, from a call or a walk-in, are in the same calendar, so nothing is promised twice.
- 2
You choose what it books on its own
Let the bot book your simple services in the chat. For the rest it collects what you need and leaves the yes to you: confirm in one tap, or take the conversation and arrange it yourself.
- 3
Clients move and cancel by message
“Can we do Friday instead of Thursday?” The bot moves the appointment and frees the old time, and the calendar and the reminder follow.
- 4
A sick day without a morning of phone calls
Mark someone as off, or yourself if you work alone. Vesper finds the appointments it affects, offers each client a new time or a colleague, and lets everyone involved know.
- 5
Empty hours get a last-minute offer
When a gap is still open close to the day, the bot offers it to the clients most likely to take it, such as those who are due for a visit or asked about that day.
Part three
Coming back, and the proof
Reminders that bring people back, reports on what it earned you, and a setup that mostly does itself.
Coming back
They turn up, and they come back
A booked appointment still has to happen, and a happy client still has to book the next one. Vesper works on both.
- 1
Reminders, when you choose
Set how many hours or days before the appointment each reminder goes out. The client gets it where they wrote to you, or by SMS or email when that channel can't reach them.
- 2
If one channel can't reach them, another does
Instagram and website chat can't message a client days later, and some people just don't open the app. Vesper asks for a phone number or email when it books, and sends the reminder by SMS or email when the first route fails.
- 3
It writes when a client is due, with a real offer
The bot knows a men's cut lasts about four weeks and a colour about eight. When a client is due, it writes with their own time: “Your usual Thursday at 17:00 is free next week. Want it?” That is easier to say yes to than “we miss you”.
Statistics
See what the bot does, and what your clients do
Vesper measures two sides: the work the bot takes off your hands, and how your clients book, return and drop off. Judge both by the numbers.
- 1
What the bot brought in
Every appointment the bot booked and what it's worth by your price list, including the ones that came in after closing, when nobody would have answered.
- 2
What the bot did
Conversations answered, replies sent and appointments booked, day by day.
- 3
How the business is doing
Bookings, cancellations and no-shows, your busiest days and hours, and your most booked services.
- 4
How your clients behave
New clients against regulars, how often people come back and how long between visits, and who's slipping away, so you see who keeps you busy and who to win back.
Getting started
Set up in an afternoon, mostly by itself
You don't write scripts or draw decision trees. You give Vesper what you already have.
- 1
It reads your website and sets itself up
Paste your site's address. Vesper reads every page, finds your services and prices, opening hours, address, phone and team, and fills in your business profile with them. You look it over and fix the few things that need it. Then it's ready to answer.
- 2
No website? Start from a business like yours
Pick a hair salon, a barbershop or a beauty salon and you get typical services, hours and house rules to edit. Or start from a blank profile and write it in plain sentences.
- 3
No new number, no new account
Connect the Instagram, WhatsApp and Facebook accounts you already have. Nothing changes for your clients.
See what it would say to your clients
Give it your website, connect one channel, and send it the question you get most often.
Open the app